顧客滿意度調查問卷(認證) – Eurofins E&E Wireless Taiwan Co., Ltd.

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服務項目
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人才招募
聯絡我們
語言

顧客滿意度調查問卷(QA-086-01)

Step 1 of 3

33%

型號:*
客戶/Client:*

親愛的客戶您好/ Dear Sir：
非常感謝您能在百忙之中抽取寶貴的時間來為我們填寫此份問卷，以便我們能依據您寶貴的意見做出相應的改善計畫，進而能更好的來為您服務。
We appreciate that you would take time and efforts to answer questions. We will do our best to make the improvement corresponding to your opinions, hoping to bring you better services in the future.

1) 業務服務/Sales Services
i 對於業務窗口提供的報價服務是否滿意? Are you satisfied with our price proposal?*
- 非常滿意 Excellent(4)
- 滿意 Good(3)
- 有待改善 Fair(2)
- 不滿意 Bad(1)
ii 對於業務窗口提供的認證諮詢是否滿意? Are you satisfied with our consultation service?*
- 非常滿意 Excellent(4)
- 滿意 Good(3)
- 有待改善 Fair(2)
- 不滿意 Bad(1)
iii 對於業務窗口提供的整體服務是否滿意? Are you satisfied with the overall services from our sales representatives?*
- 非常滿意 Excellent(4)
- 滿意 Good(3)
- 有待改善 Fair(2)
- 不滿意 Bad(1)
iv 對於業務服務希望我們如何改善 Please describe what further improvements we might take for sales services：
2) 案件時程與服務/Project management
i 對於客服窗口在案件運行時提供的相關資訊是否足夠? Are you satisfied with the certification information offered by project management department?*
- 非常滿意 Excellent(4)
- 滿意 Good(3)
- 有待改善 Fair(2)
- 不滿意 Bad(1)
ii 對於客服窗口在產品認證過程的時程掌控是否滿意? Are you satisfied with the certification management of the product?*
- 非常滿意 Excellent(4)
- 滿意 Good(3)
- 有待改善 Fair(2)
- 不滿意 Bad(1)
iii 對於客服窗口在案件進行時的協助是否滿意? Are you satisfied with our assistance in the certification process?*
- 非常滿意 Excellent(4)
- 滿意 Good(3)
- 有待改善 Fair(2)
- 不滿意 Bad(1)
iv 對於產品運作時程希望我們如何改善 Please describe what further improvements we might take for project management：
3) 測試與技術支援/Testing Quality and Technical support
i 產品認證測試與結果回報的時程是否符合期待? Are you satisfied with the schedule of testing and result feedback?*
- 非常滿意 Excellent(4)
- 滿意 Good(3)
- 有待改善 Fair(2)
- 不滿意 Bad(1)
ii 對於技術檢測人員在產品Fail後提供的建議與處置是否滿意? Are you satisfied with the suggestion and service of debug got from our engineers?*
- 非常滿意 Excellent(4)
- 滿意 Good(3)
- 有待改善 Fair(2)
- 不滿意 Bad(1)
iii 對於技術檢測主管在案件服務過程中的法規專業度是否滿意? Are you satisfied with the professional service got from engineering supervisor?*
- 非常滿意 Excellent(4)
- 滿意 Good(3)
- 有待改善 Fair(2)
- 不滿意 Bad(1)
iv 對於產品測試與技術支援希望我們如何改善 Please describe what further improvements we might take for testing and technical support：
4) 文件品質/Documentation Quality
i 對於產品之認證報告內容的準確性是否滿意? Are you satisfied with the accuracy of test report?*
- 非常滿意 Excellent(4)
- 滿意 Good(3)
- 有待改善 Fair(2)
- 不滿意 Bad(1)
ii 產品認證報告之交期是否符合您的期待? Does delivery dates of test report meet your expectations?*
- 非常滿意 Excellent(4)
- 滿意 Good(3)
- 有待改善 Fair(2)
- 不滿意 Bad(1)
iii 對於測試報告希望我們如何改善 Please describe what further improvements we might take for test report：
5) 認證服務/Product certification service
i 對於產品認證文件審核之專業度與建議是否滿意? Are you satisfied with the professionalism and suggestion of certification documents reviewing?*
- 非常滿意 Excellent(4)
- 滿意 Good(3)
- 有待改善 Fair(2)
- 不滿意 Bad(1)
ii 產品認證之取證交期是否符合您得期待? Does delivery dates of certificate meet your expectations?*
- 非常滿意 Excellent(4)
- 滿意 Good(3)
- 有待改善 Fair(2)
- 不滿意 Bad(1)
6) 總結/Overall Survey
i 對於我們的整體品質系統、經營管理、測試能力..等等您有何期許？ Do you have any further expectation regarding our overall quality, management and testing capabilities?
ii 未來是否仍會使用晶復服務或推薦給其他人? Will you continue to use ATL service or recommend it to others?
- 是/Yes
- 否/No
原因

QA-086-01

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Eurofins E&E Wireless Taiwan Co., Ltd.
No. 140-1, Chang’an St., Bade Dist., Taoyuan City 334, Taiwan (R.O.C.)
TEL:+886-3-271-0188

Eurofins E&E Wireless Taiwan Co., Ltd.
No. 140-1, Chang’an St., Bade Dist., Taoyuan City 334, Taiwan (R.O.C.)
TEL:+886-3-271-0188

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